Click the links below for the appropriate form:

Who to call about your Hospital, Medical, Prescription, Dental & Life Benefits

General Questions

Eligibility, COBRA, HIPAA Certificates, FMLA, USERRA, general questions

Benefit Office

Ellen Redmond, Director
Dawn Purcell, Manager
Johanna Herrera, Coordinator
745 Old Willets Path, Hauppauge, NY 11788-4100
P: (631) 234-1803
F: (631) 434-1071

Empire Blue Cross Blue Shield (hospital, medical & pharmacy)
www.empireblue.com

Healthplex (dental)
www.healthplex.com

Annuity Fund (pension)
https://wwwrs.massmutual.com/journey

Your Hospital, Medical and Prescription Plans

Your Hospital, Medical and Prescription Plans are provided by Empire Blue Cross Blue Shield. There are many ways you contact Empire’s customer service. Use can use the Internet, phone or mail to get the information you need, when you need it.

MEMBER SERVICES

For questions about your benefits, claims or membership
Call 1-800-553-9603
TDD for hearing impaired: 1-800-682-8786
8:30 a.m. to 5:00 p.m. Monday – Friday

ATT SERVICIOS PARA IDIOMAS EXTRANJEROS

Si usted no habla ingles:
1-800-553-9603
Por favor permanezca en la línea y espere que la grabación termine. Un representante de servicios a los miembros contestará la línea y le conectará con un traductor
9:00 a.m. a 5:00 p.m. de Lunes – Viernes

BLUECARD® PPO PROGRAM

To get network benefits while you are away from home
Locate a PPO provider outside Empire’s network service area:
Call 1-800-810-BLUE (2583)
www.bcbs.com: 24 hours a day, 7 days a week

MEDICAL MANAGEMENT PROGRAM

Precertification of hospital admissions and certain surgeries, therapies, diagnostic tests and medical supplies
Call 1-800-982-8089
8:30 a.m. to 5:00 p.m. Monday – Friday

24/7 NURSELINE AND AUDIOHEALTH LIBRARY

Speak with a specially trained nurse to get health information and instructions on how to listen to the tapes
Call 1-877-TALK-2RN (825-5276)
24 hours a day, 7 days a week

BEHAVIORALHEALTHCARE MANAGEMENT

To locate a participating behavioral healthcare provider in your area
Precertification of mental health and alcohol/substance abuse care
Call 1-800-626-3643

NON-EMERGENCY CARE
8:30 a.m. to 5:00 p.m. Monday –- Friday
EMERGENCY CARE
24 hours a day, 7 days a week

EMPIRE PHARMACY MANAGEMENT PROGRAM

Information about the program
Locate a participating retail pharmacy
Obtain a complete drug formulary list
Call 1-800-553-9603
TDD for hearing impaired: 1-800-682-8786
7:00 a.m. to 10:00 p.m. Monday –- Friday
9:00 a.m. to 9:00 p.m. Saturday
9:00 a.m. to 5:30 p.m. Sunday

Help prevent health insurance fraud 1-800-I-C-FRAUD (423-7283)
9:00 a.m. to 5:00 p.m. Monday –Friday

IN WRITING

Empire BlueCross BlueShield
PPO Member Services
P.O. Box 1407
Church Street Station
New York, NY 10008-1407

Your Dental Plan

Dental Benefits are administered by DentCare Delivery Systems, Inc. and provided through Healthplex Network Dental (www.healthplex.com).

Healthplex PPO Network Dental Plan

(516) 542-2200
1-800-468-0600
www.healthplex.com

DentCare Delivery Systems, Inc.

1-800-468-0600

Your Optical Benefits

For general eligibility questions contact the Benefit Office at 631-234-1803

To schedule an appointment at a participating provider contact Davis Vision at 1-800-999-5431 or find a doctor visit their website at www.davisvision.com and utilize the “Find a Doctor” feature.

Your Life Insurance Plan/AD&D (for actives only)

The plan provides Term Life Insurance in the amount of $50,000 if you die.

Accidental Death and Dismemberment: The plan provides insurance for losses resulting from accidents in addition to other benefits up to $50,000.

Amalgamated Life/Benefit Office

(631) 234-1803
(631) 434-1071(fax)
Claims should be sent to the Benefit Office